Gateways values all feedback and will respond in a timely and respectful way.

We strive to improve our services on an ongoing basis and openly invite feedback.

If you have a concern or a complaint at any time, we encourage you to raise it with the staff member or Team Leader/Coordinator involved. Most issues and concerns can be resolved by talking about it with the people directly involved in service delivery. Gateways provides a copy of our feedback and concern procedure as part of our initial information pack, and our staff can provide further assistance, including copies of our Feedback, Compliment & Complaint Forms, to enable you to formally lodge your feedback and make a complaint in writing if you feel this is necessary.

We welcome your feedback via our online feedback form

If you feel that your feedback or complaint hasn’t been satisfactorily addressed by Gateways Support Services, it is your right to contact the NDIS Quality and Safeguards Commission, an independent agency established to improve the quality and safety of NDIS supports and services.  Gateways staff can support you in that process if required.

From July 1, 2020, the Victorian Disability Worker Regulation Scheme came into effect, giving people with disability the right to make a complaint about a disability worker to the Victorian Disability Worker Commission.