Gateways Support Services provides quality, responsive services to more than 1900 children and adults with disabilities and their families in the western half of Victoria each year.

Gateways services include:

Gateways President Dr Bernie Jenner and CEO Rosemary Malone with the Wathaurong Deadly Dance Troupe

Gateways President Dr Bernie Jenner and CEO Rosemary Malone with the Wathaurong Deadly Dance Troupe

  • autism assessment and diagnosis
  • early childhood intervention & therapy services
  • inclusion support at childcare and kindergarten
  • case management & support coordination
  • parent support groups
  • child and adult respite and community participation
  • Interchange volunteer respite
  • social recreation groups for teenagers and young adults with disabilities
  • specialist school holiday programs for children with disabilities
  • skill building & community participation support for adults
  • independent living support
  • specialist out of home care for children with disabilities
  • community residential units for people with complex disabilities
  • dementia and frail aged respite programs

We are acknowledged as a specialist provider of services to children and adults with autism in Geelong, the Barwon region and South West Victoria, with a particular focus on people with complex needs including challenging behaviour.

Gateways was formed by the local community to create services to address community needs and is run by a Board of Management comprising highly respected members of the community.

Mission, Vision and Core Values


To empower and support children and adults who have a disability/additional need and their families to maximise their:

  • Quality and enjoyment of life.
  • Potential.
  • Positive relationships within the community.


Together we can create a community, where:

  • Children and adults with a disability/additional need and their families are included, valued and well supported.
  • We are all enriched through an understanding of, and increase participation in, the lives of children and adults who have a disability/additional need.
  • Gateways is a great organisation to be part of, and our staff and volunteers are known for their excellence and their commitment to the organisation and our Mission.

Core Values

  • Commitment and Cooperation
  • Opportunity and Openness
  • Respect and Reliability
  • Excellent and Empathy

Statement of Purpose

1. Children, Adults, Families and the Community

To provide responsive, individualised services and support which promote:

Each Child/Adult’s

  • Quality and enjoyment of life
  • Safety and security
  • Self esteem, independence and social skills
  • Positive experiences in the community
  • Potential by building on strengths and capabilities
  • Opportunities to participate in decision-making processes in all aspects of life

Each Family’s

  • Quality and enjoyment of life
  • Safety and security
  • Ways of dealing with grief and loss issues
  • Empowerment through information and education
  • Positive opportunities

The Community’s

  • Mutual awareness and understanding
  • Positive experiences and relationships
  • Living, learning, working and socialising cooperatively with children and adults with a disability/additional need and their families

2. Staff and Volunteers

To empower and support staff and volunteers through:

  • The provision of learning and development to enhance quality service provision
  • Open two-way communication, encouraging participation in decision-making
    Valuing the contribution of all staff and volunteers

3. Organisation

  • To ensure Gateways is a well-managed, ethical and viable organisation
    To maintain an organisational culture which supports teamwork, innovation and evidence-based service delivery
  • To work in partnership with other agencies and funding bodies to provide integrated and coordinated supports

Download the Gateways Support Services organisation structure or contact us if you’d like to know more.

Board of Management

Gateways was formed by dedicated members of the local community, including parents of children and adults with a disability, and members of the Geelong medical and business community. The aim was to form a responsive organisation to provide innovative programs to address unmet needs, including for  people with very complex needs. Gateways is governed by…

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Fundraising Auxiliary

Since 2004, a team of eight dedicated women have been an essential fundraising force for Gateways Support Services. Over the years they have run a number of successful events including an annual golf day, film nights, card days, bus trips, excursions and sold Christmas cards. During the 2014/2015 financial year, the auxiliary committee raised over $25,000 which…

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Gateways is an incorporated association which publishes an Annual Report to showcase the achievements of the past year and to confirm the up to date financial position of the organisation.

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Feedback & Advocacy Support

Gateways values all feedback and will respond to a complaint in a timely and respectful way. We strive to improve our services on an ongoing basis and regularly seek feedback on our services. Recommended improvements and changes are then implemented. If you have a concern at any time, we encourage you to raise it with the staff member or…

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Gateways Charter of Rights

Gateways Charter of Service User Rights and Responsibilities Gateways respects the rights of every child/adult/family and everyone who chooses to access our services and the rights of staff and volunteers. Gateways Charter Of Service User Rights and Responsibilities is to be read in conjunction with the Disability Act 2006 Statements of Rights, the Out of…

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