Privacy Policy

Gateways Support Services Inc. ( respects and is committed to protecting your privacy. We thus take extraordinary steps to handle any personal information collected on our website only in ways compatible with this Privacy Policy.

This website may collect certain information about your visit – such as the name of the internet service provider and the internet protocol (IP) address through which you access the internet, the date and time you access the site, the page(s) that you visit while on the site, and the internet address of the website from which you linked directly to our site.

Gateways Support Services Inc. is the sole owner of the information collected on this website. We do not (or will never) sell, share or rent this information to others in ways different from what is disclosed in our privacy statement below. This information is only used to administer our website, analyse trends and to generally help improve our site, and will never result in your receiving of spam e-mails.

Information gathered from visitors

In common with other websites, log files are stored on the Gateways Support Services Inc. web server – saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. This information is not linked to a visitor’s personal identification in any way.

Information entered on our enquiry form – including, but not limited to, email addresses – will not be sold, rented or leased to third parties.

Where registration is required, the visitor’s email and a username may be stored on the server. Email addresses will not be sold, rented or leased to third parties.


A cookie is a piece of data stored on the visitor’s hard drive containing information about the visitor. Cookies and tracking technologies are useful for gathering information, such as browser types and operating systems, tracking the number of visitors to a website and understanding how visitors use the websites they browse. This information can help customise a website for specific users. Gateways Support Services Inc. generally uses cookies for login convenience only.


This Privacy Policy applies solely to Gateways Support Services Inc.. We are not necessarily aware of, nor are responsible for, differences in privacy statements of external websites linked to or from ours.

Privacy/Confidentiality and Access to Records

Gateways collects and records your information that is reasonably necessary for one or more of its functions/activities or services/programs, or if this is required by Australian law or a court/tribunal order, or for mandatory data requirements required by the funding body (e.g. NDIS).

Gateways respects your privacy and personal information. We are committed to handling your personal information in accordance with the privacy laws and Australian Privacy Principles. Personal information includes information that identifies you, information about your health and disability, professional opinions, and past and current supports and services. Information can be collected directly from you; or from a third party such an authorised representative/ your NDIS plan nominee; through funded agencies or services; as a result of services provided.

Gateways will ensure that:

  • Records are kept in appropriate conditions and protected from known risks, deterioration, and unauthorised access
  • Records can be efficiently retrieved
  • A maintenance program and disaster plan is in place. 
  • Electronic records are stored securely with appropriate back-up and disaster recovery systems in place. 
  • When a participant exits or completes their service provision with Gateways, their file and records will be closed and archived for a period of at least 7 years unless required further by law. After this time the file and records will be shredded or securely destroyed.

Generally, you will receive copies of your assessments, support plans and reports. Requests to view an individual’s file can be made to the manager of the relevant program area and assessed accordingly and in reference to the appropriate policies and laws. Requests will be responded to within 30 days of receipt and where the release of information is approved and authorised, Gateways may request a charge to cover any associated costs to cover expenses to verify a request, locate, retrieve and review any material requested.

Changes to our policy

We may need to update this policy from time to time, in order to address new issues and reflect changes on our website. Please refer back to this policy regularly.

Continued use of the Gateways Support Services Inc. website signifies your acceptance of our Privacy Policy.