Board of Management

Jacquie is a Chartered Accountant with more than 15 years accounting experience. For the last 12 years she has been working for an accounting firm specialising in business, audit, taxation and financial planning and Jacquie has extensive experience in taxation and financial analysis.

Jacquie was elected by the Board to the role of Treasurer and is the Chair of Gateways Board Finance Committee.

Dr Jenner is a Consultant Paediatrician and Family Therapist and has special interests in Child Learning, Developmental and Behavioural Problems, Bereavement, Asthma and Neonatology. He is Chairman of Barwon Paediatric Services Inc., Consultant Paediatrician at Geelong Hospital and St John of God Hospital, former Director of Paediatrics at Barwon Health and the Geelong Family Therapy Centre, Clinical Associate in Paediatrics at the Royal Children’s Hospital, Royal Women’s Hospital, and Senior Lecturer in Paediatrics at Deakin University. Read more

Graeme brings with him an extensive background in community health, financial management, and corporate leadership. He holds undergraduate degrees in Science and Social Work, as well as advanced qualifications in business, human resources, and accounting.

With over three decades of experience, Graeme has held key roles in project management, risk and compliance, and senior corporate support across various organisations in the not-for-profit sector, including community health, aged care, and disability services in Geelong and Bendigo. Graeme’s commitment to community agencies and building social capital is reflected in his Board and Committee involvement across numerous community organisations in these cities, most recently at Access Australia Group and Sirovilla.

At Gateways Support Services, Graeme aims to leverage his expertise in governance, financial oversight, and strategic planning to further empower individuals with disabilities and contribute to the organisation’s vision of an inclusive society full of possibilities. With lived family experience supporting a person with disabilities, Graeme is aware of the difference organisations such as Gateways’, working in conjunction with the NDIS, can make to individual lives.

Sonya has significant senior management experience in a number of sectors including law, medical research, manufacturing and resources. Through these roles Sonya brings a broad strategic perspective and global experience with a focus on risk management, corporate governance, change management and financial markets. She holds a double degree in Law and Science, with honours in Law, and is a registered Company Secretary.

Sonya is passionate about giving back to the community and is excited to have recently joined the board of Gateways Support Services. She is looking forward to contributing her knowledge and experience to support Gateways Support Services’ Mission, Vision and Values. Sonya currently works as the Deputy Company Secretary at CSL Limited, is a mum to three children and has recently become a Schnauzer enthusiast.

David brings over 25 years of experience as an IT professional, including two decades specialising in large-scale systems design, technology planning, and ICT governance. He holds a Master of Engineering from RMIT and an MBA from Deakin University, and he is also a graduate of the Australian Institute of Company Directors.

David’s career spans diverse industries, including disability, health, defence, retail and logistics, telecommunications, education, and automotive. This broad background allows him to share valuable insights into different ways of working, enhancing Gateways’ ability to deliver innovative and effective support.

Rachel brings over 30 years’ experience in the disability sector, complemented by extensive leadership and governance roles as a Board Member, Chief Executive, Director, and Council and Committee Member across a variety of industries and sectors.

Rachel’s career has been shaped by her commitment to advancing disability rights, reflected in her PhD research on the Disability Rights Movement and her 2014 publication, Disability and Social Movements: Learning from Australian Experiences. Her academic contributions include work as a research fellow in the areas of person-centered active support and dementia care for people with intellectual disabilities.

With hands-on operational management experience, including leading a sizeable plan management company in Melbourne’s western suburbs, Rachel combines practical expertise with a strategic perspective. In her current role as Director of Public Policy in education, she continues to drive meaningful change through advocacy, policy development, and community engagement.

Rachel’s extensive experience is invaluable to Gateways in achieving impactful outcomes for the people we serve.

Diana is passionate about the vital role a strong and well-managed non-profit and for-purpose sector plays in creating positive social and environmental change. She believes robust governance, sound financial management, and effective business operations are key to driving meaningful impact for communities and the economy.

With over a decade of executive leadership experience across the not-for-profit, government, and corporate sectors, Diana brings expertise in organisational growth, income generation, philanthropy strategies, marketing, and governance. As a qualified marketer and organisational development practitioner, Diana is an active supporter of community-led sustainability initiatives in her local area.

Jacqualine Lam is a senior technology leader with experience in IT strategy, risk management, and digital governance across diverse and complex government and large organisational environments, including healthcare and retail. She has led major transformation initiatives and developed governance and risk frameworks that support transparency, accountability, and effective decision making in regulated and customer-focused environments.

She has senior management experience overseeing a variety of technology portfolios. Jacqualine has completed the Company Directors Course with the Australian Institute of Company Directors and is also a Certified Practising Accountant (CPA), bringing strong financial acumen to board deliberations. She has a sound understanding of board governance, compliance, and strategic oversight, and applies a practical and measured approach to emerging technologies, including artificial intelligence, with a focus on safety, ethics, and risk management.

Jacqualine is motivated to contribute to Gateway Support Services and is passionate about making an impactful difference by strengthening governance and strategic oversight in a way that reinforces trust, accountability, and positive outcomes for the communities Gateways serve.

Lucy has over 15 years’ experience in HR, with a focus on leadership development, capability building and talent management across complex, multinational organisations. She began her career as a lawyer at a leading commercial law firm before transitioning into the people and culture space.

She has held global, regional and local roles across both established and newly created functions, specialising in evidence-based development solutions across the employee lifecycle. Lucy has lived and worked in Asia, Europe, the Middle East and the United States.

She is an active not-for-profit board director and is committed to strong governance, effective leadership and improving outcomes for underserved communities. Beyond work, her young daughter keeps her busy, and when time allows, she enjoys her hobby of competitive speed jigsaw puzzling.

Stephen recently joined the Gateways board, bringing with him a wealth of knowledge and experience acquired through a career in Chartered Accounting and Financial Services. With a strong background in finance, governance and risk management, Stephen’s expertise is supported by degrees in both Commerce and Organisational Leadership.

Stephen has held senior executive roles within the not-for-profit superannuation sector, providing him with extensive leadership experience in this area. In addition to his executive background, he has served as a non-executive director for several unlisted companies, further enhancing his governance credentials. Stephen has also completed the Company Directors Course run by the Australian Institute of Company Directors, demonstrating his commitment to best practice in board leadership.

Stephen is looking forward to serving the Gateways community and contributing to the organisation’s ongoing success.