Jandi Watts

Jandi is responsible for engagement and experience across the entire Gateways customer ecosystem, including clients and their families, community, supporters, and partners. With over 25 years of experience in customer engagement across various complex and highly regulated industries Jandi brings a wealth of knowledge and experience in best practice for engagement and experience across the disability and care sectors.

Jandi holds a Bachelor of Applied Science in Hospitality Studies from RMIT and a Master of Marketing from Melbourne Business School. Throughout her career she has successfully led a sales force transformation initiative for the Australian division of a global pharmaceutical company, redefining how sales representatives engage with GPs and specialists. Additionally, Jandi designed and implemented a customer engagement strategy for a leading Australian health insurance company.

Beyond professional achievements, Jandi continues to highlight her passion for fostering community engagement as a sports coach, dedicated to creating amazing experiences for youth in their final years of secondary school. This role helps build their resilience, motivation, and love of sport.