What we will do

In 2020-23 we will work with our clients and families to:

Help build positive lives

  • Address gaps in the market where other providers are unwilling to offer services, especially in support of those with complex and behavioural support needs,
  • Speak boldly about the quality and standards participants and families are entitled to,
  • We see the importance of early intervention and of involving and supporting the whole family,
  • Work towards goals and measure outcomes to ensure each person gets the most benefit from their NDIS funding.

Actively drive community engagement

  • Expand supports for families and carers,
  • Establish our Community and Participant Reference Groups to build understanding of need and create shared solutions,
  • Build partnerships with businesses, individuals and groups who share our passion for equality and evidence-based practice,
  • Offer new services that allow people with disability to learn, test and try their skills.
  • Build knowledge in communities to enrich understanding of people with disabilities.

We will also focus internally to:

Invest in our people

  • Remain an employer of choice, offering organisation-wide flexibility to bring to bear the skills and passion of our staff,
  • Invest in leadership skills,
  • Invest in skill building to ensure contemporary practice in all areas of support,
  • Enhance our accountability to clients through transparent performance and consistent outcome reporting.

Build sustainable practices

  • Be responsive to the needs of our clients as they navigate change,
  • Drive a range of corporate effectiveness measures,
  • Refresh our structural and governance approaches,
  • Seek new and different partnerships to expand our great skills to other activities.

Read more about our PLACE Strategy.


Geelong (Head Office)
03 5221 2984
12-14 Thompson Rd
North Geelong,
Western Melbourne
03 9396 1111
77 Droop St
03 9749 7388
3 Princes Highway
03 5562 8271
171 Lava Street